Client still hasn’t paid — see earlier post, Ethical vs Unethical.

This issue was originally posted for the sake of exploring online communication, reputation management, and the ethics of business. When you read the comments, you see that all are well-thought out, professionally presented and all points are valuable and viable.

What am I going to do?  I’m going to get the attention of those people who have made this decision to act outside of what I think is the image they actually wish to project.  I want also for anyone who thinks that doing business in a manner that is without conscience or positive purpose runs the risk of doing extreme damage to themselves, their online reputation and their stakeholders.

Could I post to RipOffReport.com or ComplaintBoard.com? Absolutely.  And this is one of the ways that consumers reach out to be heard.  Once your first negative report goes online, you as the target of negativity become quite aware that there are many more responsible ways of handling a dispute. Thinking you are right is simply not enough. As I’ve said before, “Unlike gravity, what goes up online never comes down.”

Take care out there, business people.  While I do not necessarily believe that customers are always right — I do believe that your interaction should be satisfying or any dissatisfaction or problem should be settled to avoid the negative potential from a dissatisfied customer who knows how to type w.w.w.r.i.p.o.f.f.r.e.p.o.r.t.c.o.m Unlike what you might have heard, just any publicity is not good — only that publicity that delivers your message as you wish to be seen is good.  All other publicity can have a far-reaching and unexpected effect in this virtual world of the Internet.

Stay tuned.

Chesa
www.computergoddess.com